Refund policy

1. Return periods

MB „Glamo“ aims to provide a convenient, clear and fair returns process.

Statutory 14-day right of withdrawal

Consumers may withdraw from an online sales contract without giving a reason within 14 calendar days of receiving the goods, except where statutory exceptions apply. If goods from one order are delivered separately, the period starts when the last item is received.

Additional 30-day return period

MB „Glamo“ also allows customers to return goods of satisfactory quality within 30 calendar days of receipt, subject to this policy. After the statutory 14-day withdrawal period, this additional option applies only to unused, undamaged goods that retain their appearance and properties and are returned in their original packaging. This additional period does not limit or change statutory consumer rights.

2. How to return an item

Contact info@glamo.lt and provide your order number, the item to be returned, your name and contact details.

To exercise the statutory right of withdrawal, a clear notice of your decision sent within the 14-day period is sufficient. Prior permission from the seller is not required. The goods must be sent back or handed over no later than 14 calendar days after notice of withdrawal.

For the additional 30-day return option, notify us within 30 calendar days of receiving the goods and send them back within 14 calendar days of that notice.

Return address:
MB „Glamo“
Vėjų g. 8C
Aukštųjų Semeniukų k.
LT-21403 Trakų r., Lithuania

We recommend using registered or tracked delivery and keeping proof of postage.

3. Condition of returned goods

During the statutory 14-day withdrawal period, consumers may inspect the nature, characteristics and functioning of the goods to the extent necessary. Consumers are responsible for diminished value resulting from handling beyond what is necessary for that inspection, where provided by law.

After the statutory 14-day period, the additional return option requires that:

• The item is unused and undamaged.
• Its properties and appearance are preserved.
• It is in its original, undamaged packaging, if supplied.
• Proof of purchase from MB „Glamo“ or order details are provided.

These additional conditions must not be applied in a way that restricts statutory consumer rights.

4. Cosmetics and hygiene products

Under the Lithuanian Civil Code, the right to withdraw from a distance contract may not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons and were unsealed after delivery.

This exception may apply to certain cosmetics, personal hygiene and hair care products if their protective packaging or seal was broken after delivery and the nature of the goods prevents a hygienic return.

Being a cosmetic or hair care product does not, by itself, make an item non-returnable. Each case is assessed according to the item’s nature, condition and applicable law. This exception does not limit rights concerning defective, damaged or incorrect goods.

5. Sale and discounted goods

Goods purchased during promotions, sales or at a discount carry the same statutory consumer rights as other goods. A discount alone is not a reason to refuse a return where the consumer has a right of withdrawal. The additional 30-day option applies to sale goods under the conditions in this policy.

6. Defective, damaged or incorrect goods

If you receive defective goods, goods damaged in transit or an incorrect item, contact info@glamo.lt. Provide your order number, describe the problem and, if possible, include photographs.

For defective goods, consumers have the rights provided by Lithuanian law, including repair or replacement and, where provided by law, a price reduction or termination of the contract with a refund. The seller’s liability for non-conformity applies within the periods and conditions established by law. The 14-day and additional 30-day return periods do not limit rights concerning defective goods.

7. Return costs

For statutory withdrawal involving goods of satisfactory quality, the buyer pays the direct return costs if properly informed of this obligation before the contract was concluded.

The buyer also pays return shipping under MB „Glamo“’s additional 30-day option unless otherwise agreed. For defective, damaged or incorrect goods, the seller bears necessary and reasonable return costs where required by law.

8. Refunds

Statutory 14-day withdrawal

Payments are refunded without undue delay and no later than 14 calendar days after receipt of the withdrawal notice. Except where the law provides otherwise, we may withhold the refund until we receive the returned goods or proof that they have been sent back, whichever occurs first.

On withdrawal from the entire contract, the price paid for the goods and the statutory standard delivery costs are refunded. Additional costs arising from choosing a more expensive delivery method than the cheapest ordinary option offered are not refunded.

Additional 30-day return option

For returns after the statutory 14-day period that meet the additional 30-day policy, the price paid for the returned goods of satisfactory quality is refunded no later than 14 calendar days after we receive them. Original delivery and return shipping costs are not reimbursed during this additional period unless otherwise agreed or required by law.

Refunds use the original payment method unless expressly agreed otherwise with the buyer without additional cost to the buyer.

9. Complaints and dispute resolution

For questions or complaints about quality, returns or refunds, first contact MB „Glamo“ at info@glamo.lt. We will respond to a written consumer complaint within 14 calendar days of receiving it.

If the dispute cannot be resolved, consumers may contact the State Consumer Rights Protection Authority (VVTAT) or another competent out-of-court consumer dispute resolution body. Information: www.vvtat.lt.

10. Seller’s contact information

MB „Glamo“
Email: info@glamo.lt
Website: https://www.glamo.lt
Address: Vėjų g. 8C, Aukštųjų Semeniukų k., LT-21403 Trakų r., Lithuania.

This policy is based on Lithuanian legislation and applicable European Union consumer protection requirements. No provision of this policy limits statutory consumer rights.